AI
Analytics and flow automation for the operations side of security. Everything your devices, receivers and monitoring software already produce lands on one timeline, is enriched with what the site has done before, and is ranked before an operator ever sees it — then the action plan you wrote runs itself and timestamps every step as it goes.
From signal to action
One pipeline, five stages. Each is configured on its own, and none of them needs a person to be watching.
Ingest
Panels, communicators, receivers, video and third-party platforms, normalised onto a single event timeline.
Enrich
Site history, device health, contract terms and the outcome of every prior alarm attached to the event before anyone reads it.
Decide
A model ranks how likely the event is to be real. The rule you wrote — not the model — decides what happens next.
Act
The action plan runs: verify, notify, dispatch, escalate. Timestamped as it happens rather than written up afterwards.
Learn
Outcomes feed back into the ranking, so next quarter is scored against what actually happened in this one.
Why this exists
Operations slow down when the data is real but the process around it is manual.
- The same recurring false alarm is triaged by hand every week, with no memory of the previous twenty times.
- Response and SLA reporting is rebuilt in a spreadsheet at the end of every month.
- Action plans live in a binder, a wiki and an operator’s head, and the three disagree.
- Nobody can say which sites, installers or device types generate the load. The data exists; it is just not in one place.
- Quality review covers the handful of calls somebody had time to listen to.
See into your own operation
Dashboards built on the live event stream rather than on last month’s export. Build them yourself, hand one to a client, or schedule it out as a report.
Alarm volume
per site, per contract, per day
False-alarm ratio
by device type and installer
Time to first action
median, per operator, per shift
SLA attainment
per client, rolling 30 days
Device health
missed polls, battery, comms path
Escalation outcome
dispatched vs. resolved remotely
What it does
Short, practical modules. Each is useful on its own, and each is switched on against a real process rather than against a demo.
Automated triage
Rank incoming events by how likely they are to need a person, using the site’s own history rather than a global threshold. The ranking is advice; the routing rule stays yours.
Action plans that run
Turn the written procedure into a plan the system executes — verify, notify, dispatch, escalate — with every step timestamped and every deviation recorded.
Reporting and dashboards
Operational data as dashboards, scheduled reports and alerts people trust, instead of a monthly export somebody assembles by hand the night before.
Operator quality review
Score recorded operator calls against your own scorecard, surface coaching moments and recurring objections, and review the whole month rather than the three calls there was time for.
System integrations
Connect what your team already runs — receivers, CRM, dispatch, ticketing, billing — so the same case is never typed in twice.
Data and system cleanup
Move site records, keyholder lists and action plans out of scattered spreadsheets into something structured, searchable and maintainable.
Certification and compliance
Pre-built boards for the evidence an audit asks for, so certification is a report you run rather than a project you staff.
Cloud and infrastructure
Databases, backups, monitoring and access control, with clear ownership. In our cloud, your private cloud, or entirely on your own hardware.
What it is for
Take the routine load off the desk
The events that are always false stop reaching a person, and the ones that matter arrive already enriched.
Cover more with the same team
Growth in sites under contract stops meaning proportional growth in operator hours.
Report on service, not on effort
Show a client what they received against what was promised, from the same data the operators worked from.
Make analytics part of the contract
Client-facing boards and scheduled reports turn operational data into something you can sell rather than something you absorb.
How we work
Start with the process, then choose the technology. In that order, and often the answer is not a model.
Audit the real process
We map how alarms are handled today: which rules are written down, which live in people’s heads, and where the hours actually go.
Choose the right fix
Sometimes the answer is a model. More often it is a rule, an integration, or deleting a step. We will say which, including when it is the last one.
Deploy without disruption
Changes are phased around live operations. The centre keeps running while the pipeline is built behind it, and nothing is switched over blind.
Support after go-live
We host, monitor and tune it — or, if you would rather own it, hand the whole thing over documented and running.
Deployment and data control
Alarm data describes where people live and when they are out. Where it runs is a procurement question before it is a technical one, so it stays your decision.
Flexible deployment
Cloud, private cloud, hybrid or fully self-hosted, chosen against your data and procurement rules rather than ours.
Data stays inside your boundary
Event data, recordings and the analysis derived from them remain wherever your team has approved them to be.
GDPR-aware by construction
Retention, access and handling designed for European operations from the start, not retrofitted after the first audit.
Portable and maintainable
Open formats, documented schemas and a real exit path. Nothing here is designed to be difficult to leave.
Security review available
For a serious evaluation we will walk your team through the deployment and the data flow before anything is switched on.
Start with one process
Tell us which part of the operation costs the most time today — triage, reporting, quality review, or reconciling two systems that disagree. We will tell you whether it needs a model, a rule, an integration, or nothing at all.
Talk to us